1xwin Privacy Policy

This Privacy Policy ("Policy") describes how 1xwin ("1xwin," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("Player," "you," or "your") who access or use the 1xwin online gaming platform and related services available at https://1xwin.lat (the "Platform").

1xwin is committed to protecting the privacy of its players and handling personal data responsibly, transparently, and in compliance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account on the Platform or otherwise providing your personal information to 1xwin, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Platform.

This Policy should be read alongside 1xwin's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

1xwin collects personal data through several means, including information you provide directly, data collected automatically through your use of the Platform, and information received from third parties.

• Registration data: Full name, date of birth, nationality, residential address, email address, mobile number, and chosen username
• Identity verification (KYC) documents: Government-issued photo ID (e.g., Philippine passport, SSS/UMID card, driver's licence), proof of address, and selfie verification where required
• Payment information: GCash mobile number, PayMaya account details, bank account details (BPI, BDO, Metrobank), or cryptocurrency wallet addresses. 1xwin does not store full card numbers or sensitive banking credentials directly
• Communications: Records of your correspondence with 1xwin customer support, including support chat transcripts and emails
• Responsible gaming declarations: Self-exclusion requests, deposit limit preferences, and related disclosures

• Technical data: IP address, device type, operating system, browser type and version, screen resolution
• Usage data: Pages visited, games played, session duration, betting and wagering history, login timestamps, and navigation patterns
• Transaction data: Deposit and withdrawal amounts, dates, methods, and associated reference numbers
• Cookies and similar technologies: As further described in Section 6 of this Policy

1xwin may receive personal data from third-party payment processors, identity verification service providers, fraud detection partners, and game software providers in the ordinary course of operating the Platform. Such data is handled in accordance with this Policy.

1xwin uses the personal data collected for the following purposes:

• Account management: To register and maintain your 1xwin account, verify your identity, and provide access to Platform features
• Transaction processing: To process deposits, withdrawals, and bonus allocations accurately and securely
• Legal and regulatory compliance: To fulfill AML/KYC obligations, respond to lawful requests from regulatory authorities, and maintain records as required by applicable law
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other prohibited conduct on the Platform
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with your account
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the functionality and content of the Platform
• Marketing communications: To send you promotional offers, bonus notifications, and updates about 1xwin where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion and deposit limit restrictions, and identify players who may need responsible gaming support

1xwin processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing required to perform the contract between 1xwin and the Player (i.e., providing gaming services as described in the Terms & Conditions)
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming licensing requirements
• Legitimate interests: Processing necessary for 1xwin's legitimate business interests, including fraud prevention, platform security, and business analytics, where such interests are not overridden by your rights and interests
• Consent: Processing based on your explicit consent, including the sending of direct marketing communications. Where consent is the legal basis, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing

1xwin does not sell, rent, or trade your personal data to third parties for their marketing purposes. 1xwin may disclose your personal data to the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Service providers: Third-party vendors who provide identity verification, payment processing, fraud detection, customer support software, and cloud infrastructure services on 1xwin's behalf, subject to contractual data protection obligations
• Game software providers: To the extent required for the delivery of specific game titles available on the Platform
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or lawful regulatory request, including disclosures to PAGCOR or other gaming regulators
• AML compliance: Financial intelligence units and other bodies as required under applicable anti-money laundering legislation
• Business transfers: In connection with any merger, acquisition, or sale of assets involving 1xwin, personal data may be transferred to the relevant counterparty, subject to equivalent data protection obligations

1xwin uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session state, and analyze Platform usage. The categories of cookies used include:

• Essential cookies: Required for basic Platform functionality, including authentication, session management, and security. These cannot be disabled without impacting Platform access
• Analytical cookies: Used to collect aggregated, anonymized data about how players use the Platform, enabling us to identify technical issues and improve performance
• Functional cookies: Used to remember your preferences (such as language settings) to personalize your Platform experience

You may control cookie settings through your browser preferences. Please note that disabling essential cookies may affect your ability to access and use the 1xwin Platform. 1xwin does not use third-party advertising or retargeting cookies.

1xwin retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting requirements. The following general retention periods apply:

• Active account data: Retained for the duration of the active account relationship
• Transaction and financial records: Retained for a minimum of five (5) years following the relevant transaction, as required by AML and gaming regulations
• KYC/identity verification records: Retained for a minimum of five (5) years following account closure
• Support correspondence: Retained for a minimum of two (2) years following the close of the relevant support case
• Marketing consent records: Retained until consent is withdrawn plus a reasonable period thereafter for compliance documentation

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 1xwin's data retention and disposal procedures.

1xwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 1xwin's servers
• Encryption of sensitive data at rest within 1xwin's storage systems
• Role-based access controls restricting personal data access to authorized personnel only
• Regular security assessments and vulnerability testing of Platform infrastructure
• Two-factor authentication options for player accounts
• Monitoring systems to detect and respond to security incidents

While 1xwin employs industry-standard security measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. You acknowledge and accept the inherent security limitations of online data transmission.

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by 1xwin:

• Right of access: To request a copy of the personal data 1xwin holds about you
• Right to rectification: To request correction of inaccurate or incomplete personal data
• Right to erasure: To request deletion of your personal data in certain circumstances, subject to 1xwin's legal retention obligations
• Right to object: To object to processing of your personal data based on legitimate interests, or to direct marketing
• Right to withdraw consent: To withdraw any consent you have provided for data processing at any time, without affecting the lawfulness of prior processing
• Right to data portability: To receive personal data you have provided to 1xwin in a structured, commonly used, machine-readable format, where technically feasible

To exercise any of these rights, please submit a written request to support@1xwin.lat. 1xwin will respond to all valid requests within thirty (30) days. Identity verification may be required before processing your request. These rights are subject to applicable legal exceptions and limitations.

The 1xwin Platform is strictly intended for individuals who are at least 21 years of age. 1xwin does not knowingly collect personal data from individuals under the age of 21. If 1xwin becomes aware that personal data has been collected from a person under the minimum age, such data will be deleted immediately and the associated account will be closed without notice. If you believe a minor has registered an account on 1xwin, please contact us immediately at support@1xwin.lat.

Your personal data may be processed and stored on servers located outside the Philippines. Where such transfers occur, 1xwin ensures that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law, including contractual protections with data processors located in other jurisdictions. By using the Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the delivery of 1xwin's services.

1xwin reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via email notification or prominent notice on the Platform prior to taking effect. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how 1xwin handles your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or 1xwin's data handling practices, please contact 1xwin's data privacy team:

Email: support@1xwin.lat
Subject line: "Privacy Request – [Your 1xwin Username]"
Response time: Within 1–3 business days
Availability: 24 hours a day, 7 days a week

1xwin will handle all privacy-related correspondence with the confidentiality and promptness it deserves. For complaints that cannot be resolved directly with 1xwin, you may refer the matter to the National Privacy Commission of the Philippines (NPC) at www.privacy.gov.ph.